Ticket logging process
Fault Logging & Technical Support
Faults needs to first be logged via email, the Onedegree website or by contacting the Onedegree Service Desk Telephonically(If you already have a ticket number assigned).
Service ticket will be issued and assigned to a technical service agent for resolution. When required, an engineer will be dispatched for on-site assistance. (This might be billable if not covered under SLA)
Logging a Service Request
Phone: +27 10 109 1477
Email: service@onedegreetech.co.za
Web: https://www.onedegreetech.co.za/
The following information is required when logging a Service Request:
| General Information |
| Have you rebooted the router? |
| Are all switches, routers and network cables on and plugged in? |
| Are you able to send pictures to our whatsapp line +27101091477 |